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We are opening a computer repair business in a small rural suburb of a pretty good sized city. We will offer repair/diagnostic services, computer accessories (mouse, keyboard, gaming controls, usb items, cd/dvdrs etc.)

We will also have a snack/drink area. What other products do you think would do well in our store?

headphones and other accessories like bluetooth, cases, cables, skins for IPods, Zune, other MP3 players, and for Palm/smartphone devices.

removeable hard drives and zip/flash drive (would be good if anyone brings in computer to fix, or needs new software installation and their hard drive is too full. Good also to recommend to customers for backup/saves)

accessories for laptops

computer magazines, gaming magazines

I am a professional pc technician and I love this job and want to be very good at it.
I have started a computer repair service in a little town of 10000 people
and I have got some customers
and I get calls every week
It is not yet what I expected but I showed me what is it like.
Now I wanna go one step ahead in order to gain more customers and yet it is risky but I do not have much to loose so I am going to open a store in a bigger town and do more ads and marketing.
so things can be better ?
Now what Do I need to do in order to get the new store and how to make it look like and what to try to get things up and running
than you in advance

Read Ken’s reply and heed the warning. What you are missing is the advantage you already have - paying customers. Do you have any of them on a service contract?

My tech guy offered one and yes, I took him up on it. Every month I can take my computer in to be ‘dusted’, bench checked for any potential problems and it keeps me from having to worry about it.

Maybe you can offer something similar to your customers. They know you and your work, allow them to promote you. With a service agreement you are maintaining their systems, and giving them something to talk about.

I know this seems simple but how many of your customers use email? Do you have their email addresses to let them know about the latest virus scams, how to get better use of their systems or send notices when they need to upgrade some old software?

Let’s do some basic, simple math:
You have 10 customers. They each pay you maybe $5 a month for a service agreement that includes system cleaning, driver testing and something else that costs you nothing except time.

That’s $50 a month, not a big deal right? Now what if only 2 of them require bench time, hardware upgrades or complete system restore a month….get the picture?

Check what others in your town are doing, or not doing. You build loyalty to you, increase your business revenue and work to build from 10 regular customers to 20, 30, 100?

You get calls every week?! Turn them into customers with your maintenance program and get those emails telling them helpful things they can do themselves.

My tech guy does and even though I’ve been using computers since the 1980’s, the tips he sends mean a lot because I use my computer for my business.

Just my two cents.

I’m planning on starting up a computer repair/computer services business. I will do web design as well, but I’m only wanting to work with local folk and people within like 10 - 15 miles from my home.

I’m having a very difficult time determining how I should charge. I don’t want to do hourly as I’m worried that would scare people away. Should I charge one-time fees for basic types of services, or just do quotes (since some clients may have more or less money)? I want to charge less than the typical geeky computer service franchises and really do a good job for the customer.

And for getting those customers, is the best way to get a soliciting permit and do cold sales door to door in my neigborhood? Telemarketing? Hire a sales team? Or just post in all the local news papers and yellow pages and hope people call? There ARE a couple of people I got through friend referrals, which is good I guess, but it’s not enough to pay more than a cable bill.

If anyone of you are experienced in this area, or just wise with decision making, I am all ears and would love to hear your suggestions and entertain all ideas.

Thanks

I’ve mentioned the Quick tips link for a Small Business Set-up plan for you to get started with. This is also listed in Wikipedia and I am sure it will help! Best of Luck!
http://www.shvoong.com/business-management/entrepreneurship/1833838-http-smallbusiness-yahoo-com-r/

I offer several services such as - Computer repair, web design, network, consulting, building custom pcs, computer sales, and ink refilling (via kits). Im thinking about starting a gamers lounge in a few years w/ several networked pcs and also w/ console games. Any suggestions on other services i can offer? All ideas are appreciated thanks

PC Performance Improvement

there are good companies over there. Just try to check what do they offer and their prices

I don’t have any specifics but I would suggest that you check with the local high school ask who maintains of their computers, or local businesses such as Dental Offices or Lawyer Offices. I suggest this type of office since their systems must be maintained locally.

What you are looking for are local small repair shops that will ‘value’ your business. The larger the shop the less they value the individual customer.
You will find that most large shops like BestBuy do not have good reputations in the repair field.

Hope this helps

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Please leave the address/ contact details. If you know of any places selling cheap used or new computer monitor in hougang/serangoon region, please post them too..

Why not go expo? They are opening IT fair and they sell things at very cheap price.

IT express provides On site computer repair and IT services i the Vancouver area.

www.vancouver-ITexpress.com - created at http://animoto.com

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Is it worth the cost to have them fix your computer at $50/hr?

Why would you pay someone to do what most 12 yr old kids can do