Computer technicians: how long does your average repair take?
Posted on November 1st, 2009 by admin
I’m thinking about starting a small computer repair business, servicing small business and residential customers. I understand that this is a difficult question to answer, as some repairs take a few days and others take a few minutes. However, if you were to look at all the repairs in a given month and average the mean time to fix, what are we talking?
As an overall average I guess I would say an hour. A lot of problems are immediately apparent and easily fixed and of course upgrades take next to no time. Offset those against the harder to remove viruses or annoying networking issues and I reckon it averages an hour.
November 1st, 2009 at 10:08 am
As an overall average I guess I would say an hour. A lot of problems are immediately apparent and easily fixed and of course upgrades take next to no time. Offset those against the harder to remove viruses or annoying networking issues and I reckon it averages an hour.
References :
http://www.cmkpcservices.co.uk
November 1st, 2009 at 10:14 am
if we are talking reinstalling an operating system then 3-4 hours but changing a defective video card or memory module takes about 10 minutes. it all depends! the only reason it should ever take a couple of days is if your doing a burn in test after reassembly to make sure it’s running stable. good luck :oP
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November 1st, 2009 at 11:01 am
For me, the quickest has been 10mins and the longest time an hour, I don’t think I’ve ever had to take more than that. That covers hardware issues and blue screens of death diagnosis.
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November 1st, 2009 at 11:10 am
I just did an XP re-install: actual Windows only w/updates: that was 4 hours (on DSL) & no surprises to a boot-n-scoot.
Add in system reconfigurations for security, delete rubbish from Toshiba app’s, defrags, install and configure Firefox (w/add-ons’) plus a handful of misc. utilities = 6 hours.
Doing it all correctly AND throw in 2 hours of training* (so your customers know how to use it properly) brings the total to 8 hours.
*This is a nice touch for small computer shops. It gives customers confidence in you & your work…keeps ‘em coming back for the little things.
(lets face it, folks usually come in when the Windows is a complete wreck; which requires a formatted re=install)
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